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Service Desk

Every request logged, routed, timed against an SLA and closed.

Tickets from customers and staff, routed to groups with response and resolution targets. A QR code or a link lets anyone raise one without an account.

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Service Desk in Prabandh

What is inside

5 capabilities, each one a real screen.

  • Tickets

    Categories, priorities and support groups.

  • SLA matrix

    Response and resolution targets by priority.

  • Public intake

    Raise a ticket from a QR code or a link; track it with a secure link.

  • Dashboard and trend

    Volume, ageing and breach rate.

  • Linked records

    A ticket knows its customer, asset or order.

Not included

  • Email-to-ticket and live chat.

We list gaps on purpose. If one matters to you, tell us in your inquiry.

Works with

CRM

One view of every customer and supplier: what they buy, owe, and how they perform.

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Build the whole shortlist, then send one inquiry. We reply within one working day.

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